Types of industries
Our platform proves itself across a large number of industries.
Click on the links below to learn more about how PerformanceCentre benefits these business types.
Telecommunications
Sales incentive compensation in the telecommunications industry is characterized by several complicating factors:
- Various lines of business (mobile, wireline, broadband etc) incorporating a large range of products and rate plans
- Recurring revenue streams as well as transactional sales drivers
- Sales teams covering all role types: field sales, contact centre, direct and indirect channels, wholesale
- Large customer numbers
- Complications measuring gross margin versus revenue
- Complications measuring the value of new business orders
- The importance of retention business but the difficulty of incentivising retention sales activity
PerformanceCentre’s incentive management software is purpose built to provide a flexible platform to accommodate these complexities. Our client service team also has combined decades of experience in working with telecommunications plans.
Pharmaceuticals
Sales reps, team leaders, district managers, specialty reps etc typically are eligible for sales incentive compensation. Sales performance needs to be tracked by product or territory depending on the products being detailed. Other sales measures are often included such as territory coverage and frequency, business planning and selling skills.
Sales performance can usually be tracked effectively using BI tools or reporting databases. But sales compensation throws up a myriad of complexities that can wrong foot the administration of the scheme. These can include:
- People changing territories mid period
- Periods of leave
- Split territories
- Performance rankings
Banking
From Business Bankers to Retail Branch managers to bank tellers to mortgage brokers and financial planners, incentive compensation varies significantly across all the key design components:
- Transaction volumes
- Payment frequency (transactional, month, quarter, annual)
- Sales teams covering all role types: field sales, contact centre, direct and indirect channels, wholesale
- Large customer numbers
- Complications measuring gross margin versus revenue
- Complications measuring the value of new business orders
- The importance of retention business but the difficulty of incentivising retention sales activity
PerformanceCentre’s unique architecture provides a platform for tracking and managing disparate models off the one platform. Different distribution channels can manage entirely separate plans – with the group executive being able to get a helicopter view of incentive compensation across the business.
PerformanceCentre is designed to provide a flexible platform for accommodating the different needs of different industries. Some key features of the platform that will support the incentive management requirements of any industry include:
- Configurable data hierarchies for sales teams, sales channels, product lists, customer lists, customer territories,
- Date stamping of all data elements
- Flexible data import tools to capture data from your core systems
- Flexible rules engine and calculation engine
- Configurable interface to handle an unlimited number of different job or payee role types
