Support
Each client enjoys access to a dedicated and attentive client service account manager whose focus is your outcomes: not what the software can do but how it is working for you.
Your account manager
Your account manager will be accountable for the full implementation of PerformanceCentre, which means you have one single point of contact for all your inquiries.
We partner you every step of the way, from rollout through regular statement and payroll to ongoing analysis and improvement.
We translate your needs to our technical team. We explore opportunities to refine use of the product to extend efficiencies and benefits.
The standard PerformanceCentre License Agreement includes a fixed fee for support regarding product queries and ad hoc guidance on how to use the system, trouble shooting and also some configuration work. It is designed to provide our clients with the assurance that they pay a fixed cost for accessing assistance without having to worry about blowing support budgets.
Secure hosting
PerformanceCentre delivers industry–leading Service Level Agreements (SLAs) for hosting and application availability. The level of security provided through our hosting service is at the forefront of incentive data security standards.
PerformanceCentre is hosted at VeriSign’s Security Operations Centre (SOC) in Australia, the same data centre that manages VeriSign’s Certificate Authority infrastructure for Asia/Pacific.
Our data centre is accredited by ASIO T4, the authority nominated for the protective security of Top Secret Government facilities in Australia.
In practice review
The business case was signed off. The business requirements were specified. The system is deployed.
So now what?
Our client service team works with you in practice to measure the actual results against the forecast benefits in the business case. These are likely to be categorized in terms of:
- Administration efficiency
- Sales performance improvement
- Reduction in payment errors
Our in practice review is scheduled as part of a quarterly review process to track program performance and to identify areas for improvement.
Contact us for a fact sheet.
