Support and Bureau
Did you want to grow up one day to be a commissions analyst? If you did, you may want to contact us for a career opportunity in our bureau services and client service team. If you didn’t dream of commissions, perhaps you should look at outsourcing your administration process to PerformanceCentre?
Outsourcing payroll is now common practice for large organisations. Companies set their strategic remuneration policies and engage a partner to administer payroll. It shouldn’t be any different with sales incentive compensation. You need strategic control of your incentive strategy – you shouldn’t feel the need to be hands on with the day to administration.
We save you a lot of heartache, improve payee service levels and reduce the total cost of administration through:
- Improved administration efficiencies: commissions and incentives are our life!
- Scale and workload management – pay for resource when it’s required at the end of the period – not for every day of the period
- Eliminate single person risk
- No worries about annual leave, sick leave (seems to be quite high with stressed out commission analysts!
Account management
Your account manager will be accountable for the full implementation of PerformanceCentre, which means you have one single point of contact for all your inquiries.
We partner you every step of the way, from rollout through regular statement and payroll to ongoing analysis and improvement.
We translate your needs to our technical team. We explore opportunities to refine use of the product to extend efficiencies and benefits.
The standard PerformanceCentre License Agreement includes a fixed fee for support regarding product queries and ad hoc guidance on how to use the system, trouble shooting and also some configuration work. It is designed to provide our clients with the assurance that they pay a fixed cost for accessing assistance without having to worry about blowing support budgets.
In practice review
The business case was signed off. The business requirements were specified. The system is deployed.
So now what?
Our client service team works with you in practice to measure the actual results against the forecast benefits in the business case. These are likely to be categorized in terms of:
- Administration efficiency
- Sales performance improvement
- Reduction in payment errors
Our in practice review is scheduled as part of a quarterly review process to track program performance and to identify areas for improvement.
Contact us for a fact sheet.
